Privacy Policy

1. Who We Are

Voleno Pty Ltd (ABN 36 682 729 531) provides advisory services for Boards, CEOs, and senior executives. In this policy, “Voleno”, “we”, “us”, and “our” refer to Voleno Pty Ltd.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy is governed by the laws of Western Australia and the Commonwealth of Australia.

2. Information We Collect

We collect personal information that you voluntarily provide to us through our website contact form:

• Name (first and last)
• Email address
• Phone number (optional)
• Message content (optional)

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and interaction data. This information is collected through cookies, analytics tools, and similar technologies as described in sections 7 and 8 below.

We do not collect sensitive information as defined under the Privacy Act 1988.

3. How We Use Your Information

We use the information you provide solely to respond to your enquiry and, where appropriate, to discuss potential advisory engagements. We do not use your personal information for marketing purposes unless you have separately opted in to receive communications from us.

We may also use automatically collected technical information to understand how visitors interact with our website, improve site performance and content, maintain website security, and ensure our website functions correctly.

4. How We Process Your Enquiry

When you submit the contact form, your information is transmitted to us via a third-party transactional email service. This service processes your data solely to deliver your enquiry to us and does not use it for any other purpose.

By submitting the contact form, you acknowledge that your personal information may be transmitted to and briefly processed by servers located outside Australia for the purpose of email delivery, in accordance with APP 8 (Cross-border disclosure of personal information).

5. Third-Party Services

Our website uses third-party services to support its operation, including:

• Hosting and content delivery: Our website is hosted by a third-party platform provider and may use content delivery networks to serve static assets such as fonts, scripts, and stylesheets.
• Email delivery: Contact form submissions are processed through a third-party transactional email service.
• Analytics: We use a third-party analytics service to understand how visitors interact with our website, as described in section 8 below.

These services may collect technical information such as your IP address and browser details in the course of delivering their functionality. Each service operates under its own terms and privacy policy.

Your personal information may be processed by third-party service providers located outside Australia, including in the United States and other jurisdictions. By using this website, you consent to such cross-border data processing in accordance with APP 8.

6. Third-Party Liability

Voleno is not responsible or liable for the privacy practices, data handling, or security measures of any third-party service provider used in connection with this website. Your interaction with those services is governed by their respective terms and privacy policies. To the maximum extent permitted by law, Voleno excludes all liability arising from or in connection with the acts or omissions of third-party service providers.

7. Cookies

Our website may use cookies and similar technologies for technical, functional, and analytical purposes. Cookies are small text files placed on your device that help us understand how our website is used and improve your experience.

Types of cookies we may use include:

• Essential cookies: Required for the website to function correctly, including cookies set by our hosting provider for load balancing and security.
• Analytics cookies: Used to collect information about how visitors interact with our website, helping us improve site content, layout, and features.
• Functional cookies: May be used to remember your preferences and enhance your experience on our website.

By continuing to use our website, you consent to the use of cookies as described in this policy. Most browsers allow you to manage cookie preferences through their settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of our website.

8. Website Analytics

We use Microsoft Clarity to help us understand how visitors interact with our website. Clarity is a behavioural analytics tool that collects data about how you use our site, including page views, clicks, scrolls, and session recordings.

This information helps us understand which content and features are most useful to our visitors and where we can improve the experience. Clarity may collect technical data such as your IP address (which may be anonymised), browser type, device information, and interaction data. This data is processed by Microsoft and is subject to Microsoft's privacy policy.

By using our website, you consent to the collection and processing of this data by our analytics provider. If you do not wish to be tracked, you may adjust your browser's cookie settings or use a browser extension to opt out of analytics tracking.

9. Data Retention

Contact form submissions are delivered to us by email. We retain your personal information only for as long as reasonably necessary to respond to your enquiry and for our legitimate business records.

Analytics data is retained by our analytics provider in accordance with their data retention policies.

You may request deletion of your personal information by contacting us. We will consider any such request in accordance with our obligations under the Australian Privacy Principles. We may decline to delete information where we are required or authorised by law to retain it, or where it is reasonably necessary for our business records or to resolve disputes.

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website is served over HTTPS, and form submissions are transmitted over encrypted connections.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. To the maximum extent permitted by law, Voleno does not warrant or guarantee the absolute security of any information transmitted to or stored by us.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, please contact us at [email protected]. We will respond to access and correction requests in accordance with the Australian Privacy Principles and may refuse a request where permitted or required by law.

12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this privacy policy from time to time at our sole discretion. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

14. Nature of This Policy

This privacy policy is a statement of our information handling practices. It does not create any contractual or other legally enforceable obligations beyond those provided by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

15. Contact Us

Voleno Pty Ltd
ABN 36 682 729 531
Email: [email protected]
Phone: +61 405 611 111